FAQs

Your Help Center

Have a question? Want to know a bit more about the rental process, our company, or the items we rent? To help get you the answers quickly, we’ve compiled a list of popular questions we’ve received from our customers, along with the answers. Can’t find what you’re looking for? Get in touch with us, and we’ll be more than happy to help.

What's the first step?

The first step in the process is getting to know each other. Please reach out to us to talk more about your rental needs.

What's the next step?

Let us know which items you want to rent, the quantity, and the date of your event. We will let you know if those items are available. If the items you want are available, we will create an estimate for you to review. This estimate also includes delivery, if needed, and all of our policies. After the estimate is approved, we will send you the rental agreement to sign. A 50% deposit is due when the rental agreement is signed and returned. The balance is due no later than 15-30 days before the event.

Do you Require a Minimum for Rentals?

No, we want everyone to be able to enjoy our rental collection. No matter what the size or type of event you're having, we are here to help you design and execute a stunning space.

What if I want Something you don't Currently have?

Please tell us. We would love to grow our inventory.

Which Payment Methods do you Accept?

Credit Card and Debit cards accepted through Facebook business orders created by EZ Event Rentals.
Cash App
Zelle
Venmo
Checks

What is Your Policy for Damaged Products?

We will review your items within 7 days of drop off. If outside sources are needed to remedy damage, we will make you aware of those costs within those 7 days. We respectfully ask for damage fees to be paid promptly.

What if my Event is Cancelled?

If your event is cancelled more than 35 days prior to your booking date, we will return 75% of your deposit. If your event is cancelled less than 35 days before your event we will return 50% of your deposit.

Do you Offer Delivery?

Yes, some items are required to be delivered by us. Along with required delivery, some items also require that our team puts the item together and takes it apart. If items are going to be moved during the event, we ask that you make us aware so we can ensure this goes smoothly for you.

Am I Required to use your Delivery Services?

Not all items are required to be delivered by our services. Some items are able to be picked up ahead of time.

Can I Come see the Rental Collection in Person?

Yes! Make an appointment to meet us at our Storage Studio in the scenic town of Reinholds, PA.

Here we can look at inventory and create the vision you're looking for.

What areas do you serve?

We deliver party and wedding rentals to Lancaster County, Berks, York, Chester County and other surrounding areas in Pennsylvania. We charge for delivery based on the distance from Lancaster, PA and recommend contacting us to discuss your specific location needs!

Are you available for last minute rentals?

Yes! Please reach out to us, we would love to help if we can.